Handset Replacement Process
Objective: The Objective is to provide clear guidelines for H/set replacement process within 201 days of activation / purchase date whichever is earlier.
- Any IVVO mobile phone, which has developed a functional Defect within 201 Days from Proof of purchase/ date of activation whichever is earlier, would be consider for replacement.
- Replaced Mobile Phone would be warranted for the balance of the original warranty period.
- Condition of replacement unit would be similar or better than earlier unit.
- Replacement unit would be same or similar model.
Note: Replacement shall not be considered under the following conditions –
- There is not software fault in H/set.
- In case of any liquid damage / Tampered / Physical damage.
- In case of any accessories (Battery, Charger & H/free) failure.